Customers should ensure that endpoints are on and connected to the internet to receive the automated fix. Webroot is rolling back the false positives and is making progress on a comprehensive resolution. In a statement to The Denver Post, the company said, “The entire Webroot organization is dedicated to addressing this issue.
Is Windows 10’s built-in security good enough? Tricky adware pop-ups may require more than just blocking pop-up ads Customers should also stay connected to the internet to receive any automatic updates. It posted a fix for its small-business customers on its community message board.īut it also warned customers Tuesday to not uninstall the security software or delete what was in the quarantine, which would make the files unrecoverable. The error was causing the software to incorrectly quarantine certain files. Some non-Windows files were affected too, but the company did not name which ones. Webroot, which said it had not been breached, said its software was incorrectly identifying a folder found on all Windows computers as malware. MT” on Monday “resulted in those applications being quarantined and unable to function.”
In a notice on its community forum Tuesday, the company said that a technical error that “propagated for 13 minutes started at 11:52 a.m.
Error causes Webroot antivirus software to quarantine key files, including Windows – The Denver PostĪ Webroot security update disabling core programs including Microsoft Windows was still causing headaches Tuesday for the Broomfield-based cybersecurity company and its thousands of business and consumer customers.